Notice
1.To further enhance animal welfare, the Chengdu Research Base of Giant Panda Breeding is piloting a rotational rest system for the pandas. No.6 Giant Panda Villa, an area with consistently high visitor traffic, will be closed to the public every Monday (except on national statutory holidays) as part of this initiative. Please plan your visit accordingly.
2.The Chengdu Giant Panda Museum inside the Base is closed on Mondays for maintenance, except on national statutory holidays. Please follow the official WeChat account “Chengdu Giant Panda Museum” to make reservations in advance. The Bamboo Tower may temporarily close during adverse weather. The Panda Art Museum is also closed on Mondays for maintenance, except on national statutory holidays.
3.Please ensure your personal safety. Senior citizens, young children, pregnant women, and those with limited mobility must be accompanied and supervised by an adult during their visit. Please keep your personal belongings secure, guard against mosquito and insect bites, and keep at least 3 meters away from any free-roaming animals and red pandas in walk-through areas. Do not sit or stand on railings or in other hazardous locations, and never attempt to climb over protective barriers.
4.Giant pandas naturally prefer cool weather and are sensitive to heat. To protect the health of these national treasures and ensure a comfortable habitat, when the temperature reaches the “indoor recall” threshold, we will guide them indoors in due course, taking into account both enclosure conditions and the animals’ behavioral patterns. You are welcome to visit pavilions with indoor viewing areas. We apologize for any inconvenience and wish you a pleasant visit!

 

Park Rules

I. We appreciate your understanding if some areas are temporarily closed or some animals are not visible due to severe weather, animal conservation, venue maintenance, or park management needs.
II. Please abide by public order and good morals, maintain orderly conduct during your visit, and protect animal safety. The following behaviors are prohibited during your visit to the Panda Base:
1.Bringing dangerous articles into the Base; smoking or using open flames;
2.Making loud noises or using camera flashes;
3.Throwing debris, spitting, or feeding animals in animal enclosures;
4.Quarreling, fighting, cutting in line, or verbally abusing staff;
5.Distributing/posting advertisements, hanging unauthorized banners, or peddling goods;
6.Bringing/using drones, roller skates, skateboards, scooters, self-balancing vehicles, or bicycles;
7.Trampling lawns, picking plants, or scribbling and defacing;
8.Bringing pets such as cats or dogs into the Base; guide dogs for the blind are permitted only if the owner holds a valid Dog Registration Certificate, Vaccination Certificate, and Guide Dog Identification Card. The guide dog must be accompanied by security personnel at all times, and be kept at least 10 meters away from animal enclosures;
9.Providing unlicensed or unauthorized paid tour guide services or guided tours within the Base;
10.Holding flash mobs, panda birthday celebrations, or other activities that disturb other visitors without prior permission from the Base;
11.Conducting live streaming or commercial photography without the Base’s permission;
12.Any other behaviors that endanger the safety of park animals, disrupt normal visiting order, intentionally damage park facilities and equipment, or violate public order and good morals.
The Panda Base has established a management mechanism for inappropriate behaviors in the scenic area. Any behavior that violates the above regulations, disrupts normal park order, or poses a threat to the safety of park animals (including but not limited to the behaviors listed in these park rules) will, upon verification, be subject to management measures based on the severity of the circumstances, including verbal warning and education, immediate warning and cessation, prohibition of entry (up to a permanent ban), and referral to law enforcement agencies.
III. The Panda Base and its authorized institutions reserve the right to reasonably use visitors’ images within the scope permitted by law.

Should you need assistance, please contact us:
·Tourism Hotline: 028-83510033
·Lost and Found & Complaints Hotline: 028-83507814
·Reservation Information Hotline: 15982212581, 13550395398
·Clinic Hotline: 18080171553, 028-83516808
 

Tourist Center Opening Hours

West and South Gate Tourist Centres Opening Hours: 7:30-18:00 from March to October; 8:00-17:30 from November to February. For luggage retrieval, return of visitor convenience facilities, or other services during non-business hours, please call the on-duty staff or seek assistance from on-site security personnel.

West Gate Tourist Centre

South Gate Tourist Centre

Tourist Centre consistently upholds the service philosophy of “meticulous care, thoughtful service, and stress-free experience”, dedicated to providing seamless and wholehearted support for every visitor.

We provide various services: enquiry & complaint acceptance by onsite staff; promptly addressing your questions and feedback; free luggage storage; free rental services for strollers, wheelchairs, umbrellas, walking sticks, and other visitor convenience facilities; lost & found.
For questions about visitor convenience facility usage or service procedures, our staff will provide step-by-step guidance to ensure smooth access, allowing you to fully enjoy your visit, experience our considerate care, and have a pleasant journey.

We look forward to meeting you at the Base, and wish you a pleasant journey!
 

Luggage Storage Service

Luggage Storage Method: 
1.Self-service lockers at the South Gate Tourist Center: Easy to operate. Simply open an unused locker, set a 1-8 digit password, and press the “#” key to confirm and lock. To claim your luggage, enter the password you set and press the “#” key to unlock.
Self-service lockers at the West Gate Tourist Center: Digital operation system. Click the “Store” button on the digital screen, select a large or small locker according to your needs. The system will dispense a barcode ticket. Take the ticket, and the corresponding locker will open automatically. To claim your luggage, scan the barcode ticket at the locker’s scanner. If you lose the barcode ticket or forget your password, please contact the front desk staff of the Tourist Center promptly. They will assist you in claiming your stored items.
2.Manual luggage storage service: If your items are too large for the self-service lockers or the lockers are full, you can contact the front desk staff of the Tourist Center at any time for manual luggage storage service.
Both luggage storage methods are free of charge, aimed at providing you with convenience and allowing you to travel light and enjoy your visit.

West Gate Lockers

South Gate Lockers

Visitor Convenience Facilities

The West and South Gate Tourist Centers provide free visitor service facilities including strollers, wheelchairs, umbrellas, walking sticks, sewing kits, and microwaves to ensure your comfortable visit. If you have any questions about the use or borrowing procedures of the facilities, please consult the on-site staff. They will assist you with the procedures to ensure smooth use and an enjoyable park experience.
 

West Gate Tourist Center Information Desk

South Gate Tourist Center Information Desk 

Free Visitor Service Facilities

Free Drinking Water
Multiple water dispenser points are set up in the Base to provide convenient drinking water services for visitors. At the same time, some service points also provide free hot water to meet diverse needs. Please note the water dispensers have a limited tank capacity. If a dispenser is temporarily out of water, please consult the on-site staff at any time. They will guide you to the nearest water point to ensure you can get drinking water smoothly.
Some of the water dispenser locations are: South Gate Tourist Center, West Gate Tourist Center, Clinics, Moon Giant Panda Nursery House, Bamboo Tower, etc. In addition, you can enter the guide section through the official mini program to view the Visitor Service map and accurately locate the specific positions of water dispensers and other Visitor Service facilities, making your visit to the Base more convenient and comfortable.

Rest and Reading Areas

Comfortable rest areas are carefully set up at both the West and South Gates, where various books and newspapers are provided free of charge for visitors to read and relax after a tiring visit. However, please leave the books and newspapers in the area after reading so that subsequent visitors can also enjoy them.

West Gate Reading Area

West Gate Rest Area

South Gate Rest and Reading Areas

Nursing Rooms

Nursing rooms have been carefully set up in both the West and South Gate Tourist Centers to provide you with thoughtful and convenient services. The rooms are equipped with various practical maternal and infant supplies such as changing mats, diapers, milk warmers, and disinfectant wipes to meet your childcare needs. If you need any assistance during use, please consult the front desk of the Tourist Center. We will be happy to serve you.

Lost and Found

If you accidentally lose personal items while visiting the Base, you can retrieve them by following the steps below:
Emergency Measures
1.After discovering the loss, please call 028-83507814 to contact the staff and describe the item’s characteristics, the location and time range of the loss in detail so that the staff can assist in the search.
2.You can also go directly to the Tourist Center, where the staff will receive and register your information. Please provide detailed information to facilitate the subsequent search.
Information and Collection
1.If a found item matches your description, the staff will notify you of the collection time and location as soon as possible through the contact information you provided.
2.You can also follow the official WeChat account, which publishes a monthly notice of unclaimed items. You can contact us for collection according to the contact information in the notice.
At the same time, we advocate the spirit of mutual assistance. If you find someone else’s belongings in the Base, please hand them over to the nearest Base staff or send them directly to the Tourist Center. Your kindness will help other visitors reduce losses and make the Base warmer and more harmonious.
 

Sharing Facilities

To enhance visitors’ experience, the Base offers shared strollers and shared power bank services (ideal for families with children and for keeping electronic devices charged). If you have any questions about the use, rental, or return of these services, please consult the on-site staff. We will be happy to answer your questions and help you enjoy your time in the Base.
 

Medical Services
The Panda Base has specially set up clinics (first-aid stations) for visitors, equipped with full-time medical staff and medical supplies such as daily medicines and first-aid items. The clinic is well-equipped and prepared for emergencies.
At the same time, the Base has publicly announced the clinic phone numbers on the official WeChat account, mini program, and Panda Base Panoramic Guide Map. In addition, the Base has signed a cooperation agreement with the nearby “General Hospital of the Western Theatre Command of the Chinese People’s Liberation Army” to provide visitors with professional and timely medical support.
Clinic Hotline: 028-83516808